How we work.
Our methodology is not a brand. It is what is left after four years of projects in production - and we revise it every quarter, whenever a project shows us that a step is missing.
Five phases, clearly separated.
Discovery (2-4 weeks)
We watch the process on site and talk to the people who run it today. We establish a baseline: cycle times, error rates, costs - measured, not estimated.
Architecture & plan (3-5 weeks)
Technical concept, data flow, model choice, rollback strategy. Eval design, before a single prompt is written.
Implementation (3-6 months)
Iterative building against the eval suite. Weekly reviews with the business unit. We show what runs, not just what is planned.
Shadow & parallel (2-3 months)
Six weeks of shadow mode (the agent observes, it does not decide), six weeks of parallel operation (a human still has the final say). Every divergence is investigated.
Go-live & handover (4 weeks)
Complete handover to your team. Runbooks, monitoring alerts, escalation chains. Optional: evaluation-as-a-service afterwards.
Things we never leave out.
Evals before prompts.
We define the evaluation function before we build the first system. A project without an eval harness is a project without a notion of truth.
Reversibility before speed.
Every agent action has a rollback path. We make processes faster, but we do not build over the emergency exit.
A model is a dependency.
We version models like code, write regression tests and plan for replacement. No "it will be fine".
Want to go deeper?
45 minutes: we walk your current plans through the phase model.